Return & Exchange

We take pride in our quality control to ensure your items arrive in perfect condition. However, if you are not fully satisfied with your purchase, we're happy to help you return any new and unworn items.

We recommend checking your package upon delivery. If you receive a damaged, incorrect, or missing item, please contact us right away so we can resolve the issue promptly.

Return & Exchange Guidelines

To ensure a smooth process, please follow these steps:

Before Returning:

• Contact us within 30 days of receipt at favespicks@163.com to request authorization and the correct return address

• Do not send items to the address on our website without authorization

Return Conditions:

• Returns are accepted for quality-related issues (please note: slight color/size variations may occur)

• Items must be unworn, unwashed, and in original condition with all tags and protective strips intact

• Items with stains, signs of use, or damaged packaging cannot be accepted

Shipping & Processing:

• Return through your local post office and include the completed return form

• Keep your tracking number for reference

• We process refunds/exchanges within 7 business days of receiving your return

Return Shipping Costs:

• Customer-initiated returns: You cover return shipping costs

• Our error (wrong/damaged item): We cover return shipping costs

Need help? Contact our customer service team at favespicks@163.com