FAQS

Order & Shipping

When will my order ship?

• Processing time: 3-5 business days

• Delivery time: Varies by location (see product page for details)

• If no time is stated: Allow 2-4 weeks for delivery

• Tracking numbers are updated 3-5 days after shipment

• No tracking number after 7 business days? Email: favespicks@163.com

How long does shipping take?

• Depends on your location (see product pages for estimates)

• No stated time? Please allow 2-4 weeks

Returns & Refunds

Can I return my order?

• 30-day return window from purchase date

• Full refund for defective/damaged items

• Return shipping cost is customer's responsibility

• Include your name and order number with return

• Note: Wait for delivery before returning

Can I cancel my order?

• Generally, orders cannot be cancelled once placed

• Exception: Contact us within 8 hours at favespicks@163.com

• We'll check if cancellation is possible

Address Issues

I entered the wrong address

• Contact us within 8 hours at favespicks@163.com

• Include correct address in your message

• No address changes or refunds after 8 hours

Payment Methods

What payment methods are accepted?

• PayPal (login with your account)

• Credit/Debit cards (via PayPal's secure checkout)

• Mobile payments: Face ID, Touch ID, fingerprint, PIN, or pattern

Need More Help?

Have other questions?
We're here to help! Email: favespicks@163.com
For faster service, please include:

• Your order number

• Clear description of your issue